KNOWLEDGE AT YOUR FINGERTIPS
An AI Assistant that learns and improves over time.
Challenge
As a consumer brand expanded into a new product category, critical know-how lived with a few leaders. The broader team lacked fast answers on specs, availability, and direction, creating onboarding friction and decision risk. Building new category org felt premature, but velocity depended on accessible, accurate knowledge.
Solution
We interviewed subject-matter leaders, transformed transcripts into a searchable knowledge base, and deployed a Slack copilot that answers questions in brand voice. The assistant blends curated expertise with live queries to the product information system, logs low-confidence gaps for follow-up, and encourages usage via privacy-aware prompts and simple feedback.
Results
The company avoided ≥ 3 FTE in category staffing while unlocking instant product Q&A for onboarding, service, and internal ops. Time-to-answer dropped from ad-hoc back-and-forth to seconds, and the corpus compounds as unanswered questions are closed—turning tacit knowledge into a durable, self-improving asset.